Try checking your spam folder first. If the email is not there, there is a risk that your order has not gone through. Please contact us so that we can confirm whether your order has been registered.

Please note that your payment will not be charged until the item is shipped - there is only a reservation until then.

Unfortunately, we cannot change your order or address details as our order processes run automatically. If you have entered an incorrect address, we can try to change the information as long as you are in contact with us within an hour of your purchase. If this is not possible, our delivery partner will usually return the package to us and we will refund you for the order.

If you regret your purchase, you can do the following: Refuse receipt and the package will be returned to us.

If you haven't received your package after the promised deadline, it may be due to delays at our shipping partner or unusually busy times at our warehouse. Please contact us so we can ensure you receive your goods as soon as possible. contact@exercere.com

It depends on which shipping option you choose. We deliver within 1-3 business days after your order is placed in Denmark and 5-7 days to the rest of the world.

Orders are packed in the order they are received. During specific promotions, such as sales and Black Friday, extended delivery times may occur in rare cases.

Yes, we will send you an email with your invoice and tracking number once your order has been shipped.

We will process your return order as soon as possible once it arrives at our warehouse. Normally it takes 3-5 business days for a refund. However, in rare cases it can take up to 14 days. It depends on your bank when the money appears in your account.

You will receive an email when your refund is processed, please note that it can take up to the current month + 1 month if you have used Mastercard or PayPal when ordering.

Even if an item has been purchased on offer, you still have the right to exchange for a different size or return the item within the return period. However, please note that it is not possible to exchange for a completely different item unless it has been agreed according to our return policy.

You or the recipient of the gift are always welcome to return. Please note that we can only refund the money to the card the item was paid with.

You can read more about our return policy here.

It is unfortunately not possible to exchange your item for a different size or color.

We have very strict quality control and regularly test our products. Should you still need to make a complaint about an item, you are welcome to do so if it was purchased here on our exercised webshop, you can read more about how to make a complaint here.

Please note that unfortunately we are not able to handle complaints on items purchased from another retailer. You must contact the retailer directly.

First try using a different browser - preferably Google Chrome, Safari or Mozilla Firefox. If this does not help, there may be a technical error. Please contact us by email: contact@exercere.com

It depends on the item in question and whether it is a limited collection. Under each product on the website, you can sign up for sold out items.

Please contact us at contact@exercere.com for more information. Please state the style number or item name in your inquiry.

Unfortunately, we cannot refund you the difference. Instead, we ask you to make use of your right of return and place a new order.